Privacy Policy

Last updated: June 24, 2026

This Privacy Policy outlines the methods by which Srakia (“the Site”, “we”, “us”, or “our”) gathers, utilizes, and shares your personal data when you browse our platform, utilize our services, complete a purchase on srakia.com, or touch base with us.

Within this policy, “you” and “your” indicate you as the individual accessing our Services. We manage and process your personal information in strict compliance with relevant United States federal and state privacy legislation, such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. How We Collect Your Personal Information

We collect personal information from three main sources:

  • Information You Provide Directly: Contact details (name, email, phone), billing/shipping addresses, payment confirmations, and customer support history.
  • Information Collected Automatically: Usage data collected via cookies and similar technologies, including IP address, device type, browser information, and Site interaction patterns.
  • Information from Third Parties: Data from essential service providers like Shopify (our e-commerce platform), payment processors, and US-based shipping partners to fulfill your orders.

2. Use of Personal Information

We use your personal information to provide you with our products and services, which includes:

  • Fulfilling Orders: Processing payments, arranging for shipping, and providing you with invoices and/or order confirmations.
  • Communication: Responding to your inquiries and providing updates on your order status.
  • Security & Fraud Prevention: Screening our orders for potential risk or fraud.
  • Marketing: Providing you with information or advertising relating to our products or services (only where you have provided consent).

3. Cookies & Tracking Technologies

Our website utilizes cookies to ensure proper functionality, save your individual preferences, and evaluate visitor traffic. You maintain full control over these settings and can adjust your cookie preferences directly through your web browser. Please be aware that turning off specific cookies may impact your overall shopping experience.

4. How We Share Personal Information

We do not sell your personal information. We only share information with trusted third-party service providers to help us use your personal information as described above:

  • Service Providers: Such as Shopify (our store engine), payment gateways (e.g., Stripe, PayPal), and US carriers (USPS, UPS, FedEx).
  • Compliance with Law: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive.

5. Data Security and Retention

To safeguard your data during transmission, we deploy industry-standard security protocols, including advanced SSL encryption and strict PCI-DSS compliance. Your personal details are stored only for the duration required to complete your orders or to satisfy mandatory US legal and tax requirements.

6. Your Rights (US & California Residents)

Depending on where you live in the US (notably California), you may have the following rights:

  • Right to Know: Request to know what personal information we have collected about you.
  • Right to Delete: Request the deletion of personal information we have collected from you.
  • Right to Correct: Request that we correct inaccurate personal information.
  • Right to Opt-Out: Request to opt-out of the "sale" or "sharing" of your personal information (note: Srakia does not sell your data).
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

7. Contact & Complaints

If you have questions about our privacy practices or wish to exercise your rights, please contact us at info@srakia.com.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (GMT)
    • Saturday and Sunday:  10:00 – 16:00 (GMT)