Refund policy
Last updated: June 24, 2026
We want you to be entirely happy with your order at Srakia. If your purchase does not quite meet your expectations for any reason, we provide a clear and simple return and refund procedure tailored for our customers within the United States.
Return Summary
| Feature | Details |
| Return Period | 30 Days from the date of delivery |
| Return Method | By Mail only |
| Return Shipping (Change of Mind) | Responsibility of the customer |
| Return Shipping (Faulty/Incorrect) | Free (Prepaid label provided by Srakia) |
| Restocking Fees | $0.00 (None) |
| Refund Processing | Within 7 business days after inspection |
| Condition | Items must be in new, unused condition with original tags |
1. 30-Day Return Window
We offer a 30-day return policy for all fashion items bought through our store. You have exactly 30 days starting from the day your package is delivered to submit a request for a return.
2. Return Eligibility & Condition
To qualify for a full refund, returned items must meet the following criteria:
- The return must be initiated within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition.
- All original packaging, labels, and tags must be intact and attached.
- Non-returnable items: For hygiene and safety reasons, certain items (such as earrings, bodysuits, or undergarments) and Gift Cards cannot be returned.
3. How to Start a Return
- Contact our support team at info@srakia.com to request a Return Authorization.
- Provide your order number and the reason for the return.
- Once approved, we will provide you with specific return instructions and the correct return address.
- Important: Please do not send items back without prior authorization, as this may delay your refund.
4. Return Shipping Costs
- Change of Mind: If you are returning an item because you changed your mind (e.g., wrong size, color, or style), you are responsible for the cost of return postage. We recommend using a trackable service (such as USPS, UPS, or FedEx) as we cannot be held responsible for lost return parcels.
- Faulty or Incorrect Items: If you receive a damaged, faulty, or incorrect item, Srakia will cover all return costs. Please contact us immediately with a photo of the issue, and we will provide a prepaid return label.
5. Refunds & Processing Time
- Inspection: Once your return is received at our facility, it will be inspected within 3 business days.
- Approval: If approved, your refund will be processed automatically to your original payment method within 7 business days.
- Bank Processing: Please note that your bank or credit card issuer may take an additional 3–5 business days to credit the funds to your account.
6. Exchanges
To get your desired item as quickly as possible, we recommend returning the product you currently have. Once your return has been approved, you can simply place a new, separate order for the alternative item.
7. Order Cancellations
If you wish to cancel your order, please email us at info@srakia.com within 12 hours of placement. If the order has already been dispatched, you will need to follow the return process outlined above.
Contact Information
Email: info@srakia.com
Return Address: 131 S Sirrine, Mesa AZ 85210, United States
(Note: Always contact us via email before sending a return to ensure your refund is processed correctly.)
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
- Store name: Srakia
- Address: 131 S Sirrine, Mesa AZ 85210, United States
- Email: info@srakia.com
- Phone number: +19294502817
Customer Service (Opening Hours):
- Monday - Friday: 09:00 - 18:00 (GMT)
- Saturday and Sunday: 10:00 – 16:00 (GMT)